Return, Exchange & Refund Policy
Vceela provides the options of Return, Exchange, and Refund for its customers.
Customers can claim Return, Exchange, and Refund within 7 days after the delivery of the order.
Vceela facilitates its customers with free returns or exchanges within 7 days of receiving your order. You can exchange your product or claim a refund in the following cases:
- The delivered product does not match the specification mentioned on the seller's pages.
- The delivered product is damaged, broken, or non-functional.
However, the following terms and conditions apply on the Return, Exchange, and Refund claims:
- The returned product is not damaged, broken, or non-functional.
- The product is returned in its original condition and packaging.
- Returned products should not have wear-and-tear marks.
How to Claim for Return, Exchange, and Refund?
You can submit your claim request by sending us an email at info@vceela.com with the following details:
- Your name
- Your order number
- Return product(s)
- Reason(s) for the claim
- Claim option: (Return / Exchange / Refund)
- Any additional information
Our support staff will coordinate with you to proceed with your claim. It may take from 7 to 14 business days to process your claim requests.