Skip to Content

Return, Exchange & Refund Policy 

Vceela provides the options of Return, Exchange, and Refund for its customers.


Customers can claim Return, Exchange, and Refund within 7 days after the delivery of the order.


Vceela facilitates its customers with free returns or exchanges within 7 days of receiving your order. You can exchange your product or claim a refund in the following cases:


  • The delivered product does not match the specification mentioned on the seller's pages.
  • The delivered product is damaged, broken, or non-functional.


However, the following terms and conditions apply on the Return, Exchange, and Refund claims:


  • The returned product is not damaged, broken, or non-functional.
  • The product is returned in its original condition and packaging.
  • Returned products should not have wear-and-tear marks.



How to Claim for Return, Exchange, and Refund?


You can submit your claim request by sending us an email at info@vceela.com with the following details:


  • Your name
  • Your order number
  • Return product(s)
  • Reason(s) for the claim
  • Claim option: (Return / Exchange / Refund)
  • Any additional information


Our support staff will coordinate with you to proceed with your claim. It may take from 7 to 14 business days to process your claim requests.