Definitions

e-Commerce – or Electronic Commerce or Internet Commerce is a type of Commerce performed using Internet

Online Marketplace – A technology platform that provides virtual space to third party Online Shops to do e-Commerce business

Online Shop: (or simply Shop) a virtual shop owned by seller identified by Name, Logo, Brand, and/or Trademark for selling and buying his Products or Services

Product – a good, item or service products and/or services sold by seller at Vceela.

Vceela’s Responsibilities

• Vceela shall sell, purchase, or promote products of sellers through its Online Shop in a manner that is determined by Vceela.

Seller’s Responsibilities

• The seller shall grant right to Vceela to promote the seller's product(s).
• The seller shall ensure that all products made available on Vceela are strictly in accordance with the specifications and quality mentioned.
• The seller shall provide to Vceela product images, product detail, and product specifications as per cataloging guidelines.
• The seller shall ensure that seller has complete property rights and ownership of all the products made available in their online shop at Vceela. Moreover, none of the seller’s products violate any kind of infringement, copyright or property rights.
• The seller shall be responsible for providing order fulfillment service on all products listed by them.
• The seller shall ensure that stock inventory is kept up-to-date in their online shop at Vceela. The seller shall ensure the availability of product once product is sold to customer through Vceela.
• The seller shall ensure that it enforces child labour laws, and shall ensure that all the workers working in its premises are of age 18 or above. The seller shall ensure that its workers are working with their willingness, and there is no forced labour at its premises.
• The seller shall ensure that it provides good working environment for its workers, and shall ensure that it implements an ethical code of conduct at its premises. The seller shall ensure that unethical behaviour, misconduct, sexual harassment or illegal activities shall be dealt with according to the policies and/or laws of Pakistan.

Vceela’s Rights

• Vceela has a right to remove any product in the Online Shop of seller due to any violation or any other reason.

Mode of Payment and Compensation

• Vceela shall directly or indirectly collect all payments on sale of products or services on behalf of seller
• Vceela shall deduct its sales charges on sale of products or services
• Vceela shall deduct its logistic and/or shipment charges incurred on sale of products or services
• Vceela shall compensate to seller the resulting amount after deduction of commission and logistic/shipment charges within 15 working day(s)
• In case of returns by customer due to defective, damaged, delayed or faulty products, customers will be refunded the total or partial amount. Seller shall return equivalent amount to Vceela and bear the cost return pickup charges, if any.