FREQUENTLY ASKED QUESTIONS

When you register on vceela.com, your account will be created where you fill in your personal and professional information such as your email id, phone number Facebook and other social media accounts etc. and some general information about the craft you deal in.

After filling-in your shop information and policies, which include shipment and return policies, your shop will be approved by administrators. Now you can add items by uploading pictures and filling in the relevant product details. You can add/remove products when and as you want in your shop.

As soon as a buyer places an order, the shop owner gets an email notification for confirmation of the order. For convenience the buyer and seller can contact on phone number given in profiles. A confirmation SMS or email will be sent to the buyer.

Vceela.com makes it easy for buyers to directly contact the shop owner and place orders for bespoke/made-to-order products.

While it is not necessary to have a Vceela account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID.

Each shop owner has his/her own shop policies. The payment methods available for a particular product are written in the shop policies of the shop. Cash-on-delivery is the most common payment method within Pakistan.

In most cases international shipping is available but due to certain constraints a shop owner might not be able to ship to international destinations.

Vceela.com is a platform to market handmade products from the most skillful artisans and supports marketing of seller shops in a neutral way. However, we promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. The option of paid marketing support for promotion of products is also available. To know more about it contact administration on contacts given on the website.